Is your Thinking Stinking, Stagnant, or Strategic?

“We can’t solve problems by using the same kind of thinking we used when we created them.” – Albert Einstein Forget for a moment what you think and focus for a bit on how you think. The way you think about things shapes the way you act on those things. Stinkin Thinkin – Thinking that is corrupted by untruth or that produces counterproductive outcomes. Alcoholics Anonymous has...

Strategic Planning for Your Business

“In the absence of clearly-defined goals, we become strangely loyal to performing daily trivia until ultimately we become enslaved by it.” Robert Heinlein Do you spend more time working in or on your business? If you don’t spend time on your business you may not have to worry long about working in it! A professional sports team would not dream of walking on the field without a...

How Effective is Your Company Culture?

There are certain truths about every company. All companies have a culture Great company cultures don’t happen by accident Company cultures either reinforce or work against your objectives as a company Great company cultures improve retention and performance Leaders are responsible for shaping their company’s culture Consider these questions when evaluating your company culture. At our...

Corporate Culture is Everything at Your Company!

The prevailing thoughts, beliefs, and allegiances that drive processes and behaviors at any given company. – DM Your company has a culture. It is either happening by design or by default. Half way through leading the failing IBM to a new start Lou Gerstner concluded, “culture is everything!” If you don’t change a company’s culture, you will never change the company. Your company’s...

Catch Phrases to Keep Customers Coming Back

“See you later”. That’s what the attendant at Quick Trip said to me as I walked out the door. Did I know him? Nope, in fact, it was the first time I had been in that store. QT is well known for their clean stores and friendly staff. I have heard they have a top flight employee training program. The main reason I stop there, however, is the incredible drink bar they offer. I pop...