How Effective is Your Company Culture?

There are certain truths about every company. All companies have a culture Great company cultures don’t happen by accident Company cultures either reinforce or work against your objectives as a company Great company cultures improve retention and performance Leaders are responsible for shaping their company’s culture Consider these questions when evaluating your company culture. At our...

Corporate Culture is Everything at Your Company!

The prevailing thoughts, beliefs, and allegiances that drive processes and behaviors at any given company. – DM Your company has a culture. It is either happening by design or by default. Half way through leading the failing IBM to a new start Lou Gerstner concluded, “culture is everything!” If you don’t change a company’s culture, you will never change the company. Your company’s...

What To Do When the Customer is Wrong

My friend and I popped into a new upscale sports bar to try it out.  We were enjoying a relaxing drink at the bar when one of the customers bellowed at the top of his voice, “scoooooooooooooooore”. Maybe he had too many drinks and thought it would be cute, maybe he is one of those dudes that thinks all eyes in the bar should be centered on him, maybe he is just situationally unaware....